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Remote Assistance Cannot Connect Windows 7


You can now also give or take Tech Support remotely using Quick Assist in Windows 10. I send the invitation and create a password, but it always says unable to connect... With Remote Desktop the person at the other end gets booted off and can't see. If you think you have received a fake HP Support message, please report it to us by clicking on the blue “Report Inappropriate Content” button above the message. have a peek here

Marked as answer by atsmith893 Monday, August 20, 2012 1:45 PM Monday, August 20, 2012 4:35 AM Reply | Quote 0 Sign in to vote Peterson, I really appreciate that information, I checked with my wife, she saw nothing on her screen that suggested she was supposed to do anything. Ded9 0 LVL 30 Overall: Level 30 MS Legacy OS 9 MS Development-Other 2 Network Architecture 1 Message Expert Comment by:ded92011-08-15 Comment Utility Permalink(# a36371581) I mean the fixit. Thank you! 0 LVL 30 Overall: Level 30 MS Legacy OS 9 MS Development-Other 2 Network Architecture 1 Message Expert Comment by:ded92011-08-21 Comment Utility Permalink(# a36403741) Enable DMZ

Remote Assistance Can't Make The Connection

Either remote assistance is unable to find the remote computer or you do not have permission to connect to the remote computer. A few points: Tony Better way to access powershell for Windows 10 and 8.1: Scared Wife I wanted to get rid of my husband's USB drive because of all of the When an incoming connection is made, use the tools in the Remote Assistance window to control the session.

Therefore, there is not any possibility that there could be anything odd or wrong with this invitation as the root of the cause becuase of no consistencies, obviously. Unfortunately still the same issue. As an update, I just attempted a full uninstall of the symantec antivirus from a captured windows 7 image and still experience the same issue. Windows Remote Assistance Easy Connect Sources of the problems include the "RA file" which I "think" means the "Invitation", "Private IP address" and the "public IP address" which obviously would be inside the invitation, "port forwarding"

ISSUE SOLVED!!! Windows Remote Assistance Windows 7 Now, I awaiting more help. With all that being said, I would look into getting a VPN router. http://www.tomshardware.com/forum/26759-63-remote-assistance-failure There are also a lot of issues with uPnP that can open you up to attack.

Ensure that her PC is allowed to be controlled remotely: share|improve this answer edited Aug 30 '11 at 13:53 Gaff 12.5k113755 answered Sep 1 '09 at 3:37 John T 125k18256300 Remote Assistance Windows 8 He's passionate about technology and he is fluent in working with several operating systems, including Windows and Linux. Tuesday, August 14, 2012 8:14 PM Reply | Quote 0 Sign in to vote Alright... I'm not sure what to think about the port number, might be worth playing with that a bit. (At the very moment I can't test it unfortunately.) I'm experiencing the same

Windows Remote Assistance Windows 7

Thanks, 0 Message Author Comment by:RegulaOne2011-08-24 Comment Utility Permalink(# a36426029) @ TotallyTonto: Hello again my friend. Please explain the detailed steps necessary to do what you have stated in your last post above. Remote Assistance Can't Make The Connection Okay, let me share what happened in detail without too much extraneous Go to Solution 18 8 6 +2 5 Participants RegulaOne(18 comments) Steve(8 comments) LVL 27 MS Legacy OS8 Network Windows Remote Assistance Windows 10 As a side note, I also confirmed the msra.exe file on all machines were of the same version number.

For example (you may ask this) in your next comment: 1. navigate here If you have any "ideas" or potential answers to this issue, please let me know as well. This is a tricky one!!!! The remote party will be asked to approve the connection. Windows 10 Remote Assistance Cannot Connect

YES, THIS *IS* A CHALLENGE!!! You might want to have a look at these posts too: List of Free Remote PC Access software for Windows Remote Access PC using Web Browser with TeamViewer Web Connector + MenuExperts Exchange Browse BackBrowse Topics Open Questions Open Projects Solutions Members Articles Videos Courses Contribute Products BackProducts Gigs Live Courses Vendor Services Groups Careers Store Headlines Website Testing Ask a Question http://stevemattley.com/remote-assistance/remote-assistance-windows-xp-page-cannot-be-displayed.html Thank you for your comment.

Follow the on-screen wizard. Remote Assistance Windows 7 Not Working I am a HP employeeMake it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.***Click on “Kudos” STAR to say thanks!*** The call will end.

Navigate to the Remote tab in System Properties now and select the Allow remote assistance to this computer option and click hit the ‘Apply’ button.

If you find that your Windows Firewall is blocking Remote Assistance, create a rule to allow it. The Invitation file will then be sent to your friend using your email client. Nice to meet you! Windows Remote Assistance Command Line This mainly impacts yo bee and johnb6767.

I KNOW FOR A FACT, that dragging and dropping the RA's invitation to my desktop was the FRIST TIME I did this and it worked/connected with ONLY FACTORING my Windows 7 It could be your Router not translating the protocol or the other side blocking the traffic. 0 LVL 27 Overall: Level 27 MS Legacy OS 8 Network Architecture 3 MS This is how I plan to award this question/thread: All those who responded with get points based on your potential answers regardless if they didn't work. this contact form Once you have opened Windows Remote Assistance, click or tap "Invite someone to help you".

To enable NLA, you have to turn on the Credential Security Service Provider (CredSSP).The link will give you instructions step by step to set up NLA.http://support.microsoft.com/kb/951608 I am a HP employeeMake In our opinion, Windows Remote Assistance is a decent alternative to some well-known remote desktop support solutions such as TeamViewer or UltraVNC. You can have BOTH local and ms account. Please think of ALL the questions you can ask that YOU NEED in your next post!

We know the networking component of Windows 7 was revamped compared to the simpler Windows Vista networking functions with that new "Homegroup" and related changes. Austin Monday, August 20, 2012 1:48 PM Reply | Quote 0 Sign in to vote I am running in to the same problem. This time he sent me another new invitation that I accessed from my online e-mail server, saved it to my desktop, and I WAS ABLE TO CONNECT THIS TIME and TAKE Muir With so many Windows features, you're bound to run into something that doesn't work right or isn't easy to figure out.

VNC will give you the same functionality, and also throw some useful messages when it doesn't work. I received the e-mail/invitation via my Outlook client and then opened the invitation and ran it. Also, provided me good follow through advice and most importantly at the end concluded "I can understand the attachment issue as a lot of mail clients mark some attachments as insecure