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Remote Assistance Cannot Connect

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A Remote Assistance window showing my wife's desktop on my Windows 8.1 PC, me offering help for her. We're both running the latest versions of MSN Live Messenger and I've checked the appropriate firewall ports are open, but it still doesn't work and MSN just says something useless like resolved - it seems even in a update windows 10 pro disables the remote desktop firewall settings. Easy Connect requires that both computers (the one asking for assistance and the one offering it) use the same Windows version, and that routers on both ends support the Peer Name Source

There is also a portable version available. Both have the same issue both worked perfectly before update. Solved I Can't Use Windows Remote Assistance Between My Windows 7 Professional 64-Bit & My Friend's Windows Vista Home Basic 32-Bit Operating System??? However, I just built a second PC (for my daughter who lives in another city) and wanted to try out the Windows Remote Assistance (WRA) feature.

Windows 10 Remote Assistance Cannot Connect

ded9, I assume the cross-reference brought you here to this quesiton/thread since I see some possbile corolation here. This is a tricky one!!!! We both had the same broadband Internet Service Providers (ISPs) with the same modems. Type in the IP Address of target computer and access it.

The Windows Club The Windows Club covers Windows 10/8/7 tips, tutorials, how-to's, features, freeware. Are you trying to send a remote assistance request from one PC to another on the same network/site, or is the request going to/from a PC across thre internet with a This two-part Experts Exchange video Micro Tutorial s… Windows 10 Windows 7 Windows 8 Windows OS MS Legacy OS Advertise Here 788 members asked questions and received personalized solutions in the Windows Remote Assistance Easy Connect I have a friend that I was connecting with prior to my 5 day departure from EE using Windows Remote Assistance (RA) feature.

I want to let you know totallytonto, before I begin that I did a preliminary check on this potential solution you have provided me in my temporary installed Windows Vista Ultimate ISSUE SOLVED!!! This is not ideal though and want to resolve why windows RDP cannot connect from SBS 2011 server. 0 Sonora OP Shaun8308 Mar 8, 2016 at 7:13 UTC http://www.digitalcitizen.life/how-provide-remote-support-windows-remote-assistance I will reply back with answers to general information without giving you specific data that you need.

This guide can be used on the following Ubiquiti AirMAX devices. Remote Assistance Has Restricted Internet Connectivity Type “Firewall.cpl” in the text field and click “OK.’ Windows Firewall control panel will be launched. Try entering this into command prompt: netsh interface tcp set global autotuninglevel=disabled –John T Sep 1 '09 at 6:23 I've attached a screenshot and some more information to my Quite a many of us geeks here are "the family IT guys" , the person family and friends call when there are some computer issues.

Remote Assistance Cannot Make The Connection Windows 10

I have found an interesting article Remote Assistance and is direct and shorter than most technical documents you typically find and is easier to understand... ...to the most part that is. Privacy Policy Site Map Support Terms of Use Join Forum | Login | Today's Posts | Tutorials | Windows 10 Forum | Windows 8 Forum Welcome to Windows 7 Forums. Windows 10 Remote Assistance Cannot Connect I checked with my wife, she saw nothing on her screen that suggested she was supposed to do anything. Windows Remote Assistance Windows 7 After opening his RA, the first question states, "Do you want to ask for or offer help?" I told him to click on "Invite someone you trust to help you." Next

Am I wrong and there is nothing wrong or is there? this contact form Lab colleague uses cracked software. Nice to see you again. Network & Sharing Windows Remote Assistance won't allow new session after restartHelping a friend remove a "conduit" trojan remnant remotely. Windows Remote Assistance Windows 10

I then I performed ded9's instructions using the Windows FixIt to "Diagnose and Fix Windows Firewall Service Problems Automatically" using ded9's online link in ded9's post above. Click on Invite someone you trust to help you or Help someone who has invited you, as the case may be. Please see the image below ("Capture 2"). have a peek here However: 1.

I received the e-mail/invitation via my Outlook client and then opened the invitation and ran it. Remote Assistance Windows 7 Not Working Any suggestions for how can I diagnose this? Also, provided me good follow through advice and most importantly at the end concluded "I can understand the attachment issue as a lot of mail clients mark some attachments as insecure

Using it is as simple as opening the .exe file.

There are so many seciruty settings on windows and the many e-mail clients around that it is entirely possible that a security setting could be getting in the way. This is generally a much better way to connect to a network since you have to use a username and password to gain access to the internal network. Keep in your mind that RA is not a suitable Remote Desktop Connection alternative. Remote Assistance Windows 8 I found this to be understandable.

Select the Allow Remote Assistance Connections to This Computer check box and then click OK. Please reply. Any help and or suggestions would be GREATLY appreciated. Check This Out http://www.sevenforums.com/tutorials/7539-local-users-groups-manager-open.html once in there, click on the 'groups' option on the left and you will be shown a list of groups on the right.

And the steps on how you are initiating the remote assistance ? Have you done any troubleshooting? 0 Sonora OP Shaun8308 Mar 1, 2016 at 4:12 UTC Trevelyan Enterprises is an IT service provider. In both cases Remote Assistance will now ask for the password. I have added "Remote Assistance Helpers" (without the quotes) and added my Windows 7 profile username under the "Members" area. ". 2.

A deep understanding of this will help you identify networks quicker especially w… Network Architecture How to setup a basic Point to Point link using Ubiquiti airMAX devices Article by: Dirk You can now also give or take Tech Support remotely using Quick Assist in Windows 10. If this works you know that it is something past the firewall/router. Thanks for your continued interest in my issue and your continued dedication!!! ;-) Just to let you know...

Thank you! 0 LVL 30 Overall: Level 30 MS Legacy OS 9 MS Development-Other 2 Network Architecture 1 Message Expert Comment by:ded92011-08-21 Comment Utility Permalink(# a36403741) Enable DMZ When an incoming connection is made, use the tools in the Remote Assistance window to control the session. FOLLOW??? In the past we never had issues when using the Windows Remote Assistance feature when I had Windows Vista Ultimate (32-Bit) installed on my system to his Windows Vista Home Basic

His computer has Norton 360 installed and my computer has Norton Internet Security 2011 installed. If this is an internal address only, it is not posisble for a computer at a remote location to connect. The Invitation file will then be sent to your friend using your email client. Maybe an RA Invitation from the desktop makes the file more interactive with its host operating system than from running it from within an e-mail client.

Especially the inner IP is useless behind a router. This is where you can please help me? In the Windows Remote Assistance window, note the provided password. Again, same thing: NO connection possible.

I am a HP employeeMake it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.***Click on “Kudos” STAR to say thanks!*** Right now, both computers are in my office and connected to my router (without the second computer being connected to my home network). Thank you! Register · Log In HP Support Forum Home > Desktops > Networking > Remote assistance cannot connect to my friend's computer Search the Community One of the best ways to solve problems is to connect to Remote Assistance and watch while a more experienced friend sorts it out.