Home > Remote Assistance > Remote Assistance Cannot Display The Page Xp

Remote Assistance Cannot Display The Page Xp

Monday, November 10, 2008 5:28 PM Reply | Quote 0 Sign in to vote   The new System Center Essentials management pack that can be downloaded here: http://technet.microsoft.com/en-us/sce/cc462787.aspx addresses this issue. Select a computer in Computers Panel and click the Remote Assistance command under Actions? Non-UPnP-compatible hardware router or residential gateway - If both computers are behind NAT devices that are not UPnP compatible, it is not possible to complete a Remote Assistance connection. All rights reserved. Source

The expert can view the desktop in a read-only window and exchange messages with the novice using text or voice chat. When the Helper receives the User's Remote Assistance invitation, she opens the attached ticket, enters the password that was conveyed by the User, and the Remote Assistance session starts. C.C. I can get my girlfriends laptop to remotely assist to my desktop, Howver i cannot get my desktop to remotely connect to her leptop or my parents desktop.

The peer that receives this message then consults its own cache. Remote Assistance works by creating a direct connection between two computers using the TCP/IP protocol. File not found (404 error) If you think what you're looking for should be here, please contact the site owner. The error willnot allow me to vut and paste it here, Any tips would be much appreciated, I am like the dog that will not let go of his bone at

I'm not sure if all of them are really necessary, but they work for me: 1. There are, of course, a lot of MPs listed so maybe I picked the wrong one?   Thanks! Remote Desktop can also establish sessions with computers that have no interactive sessions running (no users logged on locally), such as headless servers. Session logs also include any file transfer activity that occurs during the session, and they also record when the session has been paused.

UAC elevation prompts are displayed on the Secure Desktop instead of the user's normal desktop to protect the user from unknowingly allowing malware to run with elevated privileges on her computer. Please try another page.">>>> This error message appears anytime I attempt to use the Search, Pick a>> help topic, and Ask for assistance choices.>>>> The sections entitled "Pick a task and If that step is too drastic, you can limit Remote Assistance capabilities so that an expert cannot take control of the remote machine. Store the invitation in a convenient place on your system, and use it each time you get a call for help.

Microsoft Customer Support Microsoft Community Forums Resources for IT Professionals   Sign in United States (English) Brasil (Português)Česká republika (Čeština)Deutschland (Deutsch)España (Español)France (Français)Indonesia (Bahasa)Italia (Italiano)România (Română)Türkiye (Türkçe)Россия (Русский)ישראל (עברית)المملكة العربية السعودية (العربية)ไทย Remote Desktop Remote Assistance and Remote Desktop are different features of Windows 7 that have entirely different uses. A user who is having trouble installing a printer sends a Remote Assistance invitation to Help Desk using Windows Mail. If it finds this information, it sends a PNRP Request message to the targeted peer and waits for a response.

Any help appreciated! original site For more information on how PRNP and other Microsoft P2P technologies work, see http://technet.microsoft.com/en-us/library/bb742623.aspx on TechNet. Hence I don't have any idea > >> >> as> >> >> to> >> >> whether some change I have made caused the problem.> >> >>> >> >> P.S. ---Since I To do this: Click Start, Run, then type gpedit.msc.

Note that this option will not work if the novice has a dial-up Internet account whose IP address changes with each new connection; it’s most effective when the novice has a this contact form The Attempting to Start Remote Assistance Session with Paul West box appears. If at any time Jane wants to force Jacky to relinquish control of her computer, she can click the Stop Sharing button or the Disconnect button, or she can press the I am expecting group policy settings to prevent you using Remote Assistance both from within Essentials, and manually, but I'm curious if updating group policy helps.    Simon - are you seeing the "cannot display

You wouldn’t want to use this sort of connection for everyday work, but for troubleshooting, it’s good enough. Log files stored within this folder are formatted using XML and are named using the convention YYYYMMDDHHMMSS.xml, where the time format is 24-hour. Cynthia is also running Windows XP and Paul can see she's online. have a peek here All of the links in "Pick a help topic"> beginning with what's new in windows XP down through Security and> adminstration through accessibility through performance and maintenance> through sending your feedback

The Novice's computer also checks to make sure that the invitation that the Expert used is a valid invitation and that the invitation is still open. Hence I don't have any >> >> >> idea>> >> >> as>> >> >> to>> >> >> whether some change I have made caused the problem.>> >> >>>> >> >> P.S. when SP2 was installed months and months ago or just recently when the wireless network was installed because I didn't have a need for the help section for some time.

In this approach, the User requests assistance from someone on his buddy list.

For example, a session log created at 3:45:20 P.M. When the Remote Assistance exception is enabled, NAT traversal using Teredo is enabled. If computers on both ends of the connection are using any combination of public IP addresses and private addresses supplied by ICS, the Remote Assistance session should work perfectly. Paul explains his request in the message entry box and clicks Send.

In a public location (such as an airport), the Remote Assistance exception is disabled by default and does not open ports for UPnP and Simple Service Discovery Protocol (SSDP) traffic. Remote Assistance brings a new set of options for users who need help troubleshooting or fixing a problem with their computer. Click the Stop Control button next to the Novice's chat window. http://stevemattley.com/remote-assistance/remote-assistance-windows-xp-page-cannot-be-displayed.html At the same time, on Paul's computer, the Remote Assistance page opens.

You’ll be auto redirected in 1 second. Remote Assistance Problems Double-clicking an RA ticket results in an error message - If you’re experiencing problems with a Remote Assistance connection and you’re using an RA ticket file (not Windows Top of page Using Remote Assistance via saving a file This section shows how to initiate a Remote Assistance invitation by saving the request as a file. This profile also includes exceptions needed for PNRP.

What does this mean? on August 13, 2008, would be named 20080813154520.xml. Hence I don't have any> idea as to whether some change I have made caused the problem.>> P.S. ---Since I consider myself a novice user I am usually quite nervous> about Home users can also follow this procedure to send a Remote Assistance request via e-mail.