Home > Remote Assistance > Remote Assistance Cannot Resolve Host

Remote Assistance Cannot Resolve Host

Prior to the installation of a Netgear RP614 router, RA's worked just fine. However, Users can have only one Remote Assistance session in the Waiting For Connect state. If this error persists, please contact Support. Having the "requester" temporarily turn-off ZoneAlarm allowed Remote Assistance to work. have a peek here

It is configured for NAT traversal using Teredo by default so that users in a private networking environment (for example, the home environment) can solicit help from other users who may After installation, I set up the router to forward Port 3389. End users also often have difficulty following instructions given to them by Help Desk personnel who are trying to assist them. I discovered that the problem was indeed a firewall, specifically ZoneAlarm. Continued

In other words, the Helper can respond only to UAC prompts on the User's computer using the User's own credentials. However, traffic to UPnP devices is not enabled, and Offer RA via DCOM is not enabled. The Helper enters either the fully qualified domain name (FQDN) or IP address of the User's computer to connect to the User's computer. The computer works fine except that I notice after we have been on line for a time e.g. > 1hr or so, all of a sudden with no warning we seem

A look at the invitation appears to show the reason: there is > only the NAT IP address; her ISP's IP address is not shown. This process continues until the targeted peer is found (if present on the network) or not found (if no longer present within the cloud). I'm trying to hook up to my Dad's PC. Ask Leo!

remote host name could not be resolved Peter Sale, Aug 19, 2004, in forum: Windows XP Work Remotely Replies: 3 Views: 1,176 Jeffrey Randow (MVP) Aug 20, 2004 Remote Assistance can't Lucia St. Make sure the Windows XP Firewall is not blocking it. For more information on IPv6 support in Windows 7, including built-in client support for Teredo and other IPv6 transition technologies, see Chapter 28. "Deploying IPv6".

NAT is typically used to map a set of private IP addresses to a single public IP address (or to multiple public addresses). Unable To Resolve URL? Specifically: Remote Assistance will not work if the NAT-enabled router is configured to block the specific ports used by Remote Assistance. A story behind a weird inductor What does "there lived here then" mean?

I even tried the port exception to 3389 from mt windows firewall. Note that Remote Assistance only uses the Global (Internet-wide) cloud; link-local clouds are not used by Remote Assistance. Edit1: Saw you update. For most small business and home user environments, Remote Assistance in Windows 7 and Windows Vista will seamlessly traverse a NAT-enabled router with no additional router configuration required.

The user is having problems configuring Windows Mail on her computer, so she opens Windows Live Messenger and notices that someone she knows in Corporate Support is currently online. http://stevemattley.com/remote-assistance/remote-assistance-cannot.html Both of us have Win XP Pro. To overcome this difficulty, Windows 7 and Windows Vista include built-in support for Teredo, an IPv6 transition technology described in RFC 4380 that provides address assignment and automatic tunneling for unicast This means that enterprises who want to implement Offer RA as a support solution for their Help Desk departments should ensure that computers used by support personnel who will help users

For Remote assistance to work, port 3389 must be forwarded on that router to the target computer's internal IP address. We have used Remote Assistance successfully to assist our customers to fix problems from our desks We've found it somewhat problamatic trying to navigate our customers through the request assistance dialog Learn more. ≡ Sign in Your cart The Microsoft Press StoreSearchTopicsWindowsMicrosoft OfficeServersProgrammingSoftware EngineeringCertification & TrainingAll topicsSeriesAdmin CompanionBest Practices - DeveloperBest Practices - IT ProBusiness SkillsDeveloper ReferenceExam RefInside OutMOS Study GuidePlain & http://stevemattley.com/remote-assistance/remote-assistance-cannot-resolve-hostname.html Imagine you want to help someone who doesn't know much about informatics.

If there is only 1 firewall on one end and not on the other, then you only have to open the one firewall up. 2) The file that is created for I can connect out on this machine to others, all services and dependencies appear to be running, but host will not connect. That went fine, however, I would like to go the other way and add an entry on my win2003 dns to resolve Read More Views 233 Votes 0 Answers 3 October

Windows XP does not support the new Easy Connect method for soliciting Remote Assistance found in Windows 7.

We both get a messge that states that "cannot resolve host name" I cannot find anything about the message in microsofts knowlege base. Again, 127.0.0.2 is not valid, just used as an example. Users' computers must be configured appropriately before they can be offered Remote Assistance. Comments See all(0) Add comment Anonymous 0 August 17, 2011 http://support.microsoft.c om/kb/3006 92 Hi seems mostly a issue of DNS.

share|improve this answer answered Oct 7 '09 at 8:18 Ganesh R. 4,31211624 add a comment| up vote 1 down vote I've had this issue occasionally and it's been our experience so raju September 25, 2007 9:47 PM hai this is raju.i want to work with the remote assistance.if my self or my friend access the invitation. Dec 3, 2004 I have 2 machines behind a Netgear router. this contact form How do I do this per above: "For Remote assistance to work, port 3389 must be forwarded on that router to the target computer's internal IP address." Thanks!!!

Interesting! You can note that the IP addres is the internal one (192.168.X.X), not the public one. Go to http://www.no-ip.com for further details. Any help would be appreciated.> AnonymousSep 19, 2004, 12:43 AM Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)"Stuffin" wrote in message news:%[email protected]>> When trying to work with another user through Messenger, the

From what I have read it should make no difference that I, as the one responding to the email invitation, am behind a router.What are the possible causes and solutions for When the _LDAP._TCP query is returned with a failed response, the connection attempt terminates. Using Remote Assistance To Dial Other Computer From Mine? Mark Phillips Guest Trying to set up a Remote Assistance with a client's XP Home system.

I tried everything. My brother wants to help me he has 7 View 1 Replies View Related Use Other Computer Using Remote Assistance Sep 30, 2008 Tying to access each others computer using Remote The support person asks for control of the user's computer and walks him through the steps of installing the printer. Check the documentation for the router.

ping www.yahoo.com) produces an error message indicating the address can't be found.I checked the IP config info and when this problem occurrs I find I am still able to ping the no firewall.my ip id 192.168.x.x and the another end is 172.16.x.x. One challenge this poses is that it can be difficult to establish P2P connections if one or both of the computers involved are behind a gateway or router that uses NAT. This group exception has multiple properties that are grouped together as part of the Remote Assistance exception.

Please try again." Both the user I am attempting to assist and I have Windows XP Pro. Hello and welcome to PC Review. Interoperability with Remote Assistance in Windows XP Remote Assistance in Windows 7 is backward-compatible with Remote Assistance in Windows XP, with the following limitations: Offer RA from Windows 7 to Windows