Remote Assistance Cannot Save The File Vista
Table 22-2 summarizes the state of the Remote Assistance firewall inbound exception for each type of network location. A dialog box appears on Jane's desktop asking her if she wants to allow Jacky to share control of her desktop. Thank you for your comment. Improvements to Remote Assistance in Windows 7 As mentioned previously, Remote Assistance in Windows 7 builds on the many enhancements introduced earlier for this feature in Windows Vista. have a peek here
Remote Assistance and Windows Firewall The Windows Firewall is configured with a group exception for Remote Assistance. You’ll be auto redirected in 1 second. Configuration Requirements You can duplicate these procedures in your own environment or lab by following the steps explained below. The expert PC (me) MUST PLACE the RA's invitation on the expert PC's desktop before opening it and running it... ...and NOT RUN IT FROM WITHIN the e-mail client as an Discover More
Windows Remote Assistance Windows 7
In a domain environment, this ticket lifetime can also be configured using Group Policy. Russinovich, David A. In a private network (a home or work network, for example) the Remote Assistance exception is enabled by default and UPnP and SSDP traffic is permitted. Offer RA via DCOM is not configured in this profile.
I used johnb6767's link in his post above to download and run to remove NIS2011; then I restarted/rebooted my computer. It could be your Router not translating the protocol or the other side blocking the traffic. 0 LVL 27 Overall: Level 27 MS Legacy OS 8 Network Architecture 3 MS Interoperability with Remote Assistance in Windows XP Remote Assistance in Windows 7 is backward-compatible with Remote Assistance in Windows XP, with the following limitations: Offer RA from Windows 7 to Windows How To Use Windows Remote Assistance The logs created on each side of a Remote Assistance session are similar but not identical.
We know the networking component of Windows 7 was revamped compared to the simpler Windows Vista networking functions with that new "Homegroup" and related changes. Enter a password twice and click Next. Paul already has a Hotmail e-mail account and uses Windows Messenger to stay in touch with friends. https://social.technet.microsoft.com/Forums/windows/en-US/679291da-26f0-497f-871e-fe25f557bfda/windows-7-enterprise-remote-assistance-not-working?forum=w7itpronetworking Link-local clouds One or more clouds, each corresponding to nodes within the same subnet or network link (link-local addresses and the link-local address scope).
If both parties have a good Internet connection, then Easy Connect is a good choice. Send Remote Assistance Invitation Windows 7 If your NAT supports Universal Plug and Play (UPnP), then Remote Assistance should be able to get a global IPv4 address that allows anyone to connect to you. Windows Resource Protection did not find any integrity violations. Click Install now. 4. When you reach the Which type of installation to you want?
Windows Remote Assistance Windows 10
To establish the initial Remote Assistance session, the User only needs to communicate a password to the Helper using an OOB method such as by telephone. For example, if the User uses the Solicit RA Using E-mail method and sends an invitation file to a Helper, the Remote Assistance application opens on the User's computer and waits Windows Remote Assistance Windows 7 The Remote Assistance Issue can be stemmed from two sources, one defiantly appearing to be more of a factual and rational issue than the other; however the factual and rational issue Remote Assistance Windows 8 Screen Sharing This state occurs when the User has consented to allow the Helper to connect to his computer--either after the User has sent the Helper an invitation or the Helper
A user who is having problems installing an application uses Easy Connect to request help from a support technician. http://stevemattley.com/remote-assistance/remote-assistance-cannot.html Note that Remote Assistance only uses the Global (Internet-wide) cloud; link-local clouds are not used by Remote Assistance. Whether or not you receive the RA invitation via the expert PC's installed e-mail client program or the expert PC's online web-based e-mail client program, the expert PC's RA's invitation once It includes the main scenarios used to initiate Remote Assistance sessions. Windows Remote Assistance Easy Connect
That doesn't appear to be the case with Windows 7. ded9 also followed with me for some time with this question/thread. Unlike Remote Desktop, Remote Assistance does not create a new session. http://stevemattley.com/remote-assistance/remote-assistance-cannot-make-the-connection-vista.html Therefore, there is not any possibility that there could be anything odd or wrong with this invitation as the root of the cause becuase of no consistencies, obviously.
How Remote Assistance Works In Remote Assistance, the person needing help is referred to as the User (or Novice), and the support person providing assistance is called the Helper (or Expert). Offer Remote Assistance Windows 10 I think in earlier versions of Windows all the users in the Administrator group were by default added to this group as well. Right click on "Application" on the left frame, choose "Save Log file As"; in the pop-up window, click to choose the Desktop icon on the left frame, input "app" in the
Other Possible Remote Assistance Usage Scenarios Other types of Remote Assistance scenarios are also possible for businesses ranging from large enterprises to Small Office/Home Office (SOHO) environments.
Windows XP does not support the new Easy Connect method for soliciting Remote Assistance found in Windows 7. Could you do an 'IPconfig /all' (in a dos window) for both Vista & windows 7 PCs please? I received the "Connection Failed/Remote Assistance can't make the connection". 3. How To Use Remote Assistance Windows 10 Tuesday, October 20, 2009 4:46 PM Reply | Quote 1 Sign in to vote Hi Jts10, Would you please upload the Event Log and System Information to SkyDrive and provide
How To Request Help Via Windows Remote Assistance First, you need to start Windows Remote Assistance. Remote Desktop Remote Assistance and Remote Desktop are different features of Windows 7 that have entirely different uses. End users also often have difficulty following instructions given to them by Help Desk personnel who are trying to assist them. this contact form You are now connected to the other computer via Windows Remote Assistance and you can see its desktop.
If the issuing peer does not find this information, it sends the Request message to the peer whose ID most closely matches (that is, is closest numerically to) that of the PNRP works by utilizing multiple groupings of computers called clouds. She clicks Accept. Again, thank you! 0 Message Author Closing Comment by:RegulaOne2011-09-06 Comment Utility Permalink(# a36518519) @ totallytonto, ded9, johnb6767, yo bee: Hello again.
The user creates a Remote Assistance invitation file and saves it in the shared folder. ded9, I assume the cross-reference brought you here to this quesiton/thread since I see some possbile corolation here. Remote Assistance will not work if the User's NAT-enabled router is configured to block all UDP traffic. After opening his RA, the first question states, "Do you want to ask for or offer help?" I told him to click on "Invite someone you trust to help you." Next
It shouldnt therefore prevent you connecting, but would prevent the expert doing anything interesting.