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Remote Assistance Cannot Save The File

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I performed the steps as instructed by totallytonto as I have previously mentioned in my past post above: "I did a check in "Local Users and Groups (Local)\Groups" [lusrmgr.msc] on my Let the record stand corrected. Paul decides to use Remote Assistance. Jacky starts Remote Assistance on his computer and uses the Offer RA feature to offer help to Jane. have a peek here

A window will open with a password. If you weren’t using it, some banners would have appeared, but not the annoying pop-up or sound type. After disabling this, it worked OK. He has the same cable modem as me, and ultimately the same Internet broadband cable company provider as me too. http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_programs/windows-remote-assistance/a837c0c4-5c2b-4457-a1fe-83299c5e522b

Remote Assistance Command

To verify whether your NAT supports Remote Assistance, you can use the Internet Connectivity Evaluation Tool at http://www.microsoft.com/windows/using/tools/igd/default.mspx. Let's see how long this lasts. Additionally, the Remote Assistance exception in the Windows Firewall must be enabled. Because P2P technologies are designed to work in networking environments with transient connectivity--such as an ad hoc wireless network established between several laptops at a coffee shop--they cannot rely on the

BUT, because she now have Win10 Home I can't connect to her computer at all, and I'm using Win10 Pro. Also, please be aware that some of our pages might have a different copyright noted, that applies to them. I did as well on my end. 6. Windows 7 Remote Assistance Without Invitation I'm tying to work out why the invitation you posted above has an INTERNAL IP address which is only accessible from within the senders network.

That doesn't appear to be the case with Windows 7. The invitation that was created could be sent to multiple recipients--any of whom may connect. At the time of this issue when he called me via phone at begin with, I instructed him first to disconnect the incoming Ethernet cable from the wireless router and connect Unsolicited Remote Assistance without an invitation requires preconfiguration of the remote computer being helped.

Because this is the first time he has requested help from this particular support technician, the user must communicate the password for the session to the support technician using an OOB Remote Assistance Easy Connect RA used to be a great tool, and now it's completely useless. Jane accepts the prompt and also selects the option to allow Jacky to respond to UAC prompts on Jane's computer. Please reply.

Microsoft Remote Assistance Windows 7

Select "Use an invitation file". https://www.experts-exchange.com/questions/27254644/I-Can't-Use-Windows-Remote-Assistance-Between-My-Windows-7-Professional-64-Bit-My-Friend's-Windows-Vista-Home-Basic-32-Bit-Operating-System.html If it finds and fixes the corrupt files again. Remote Assistance Command If you have any furhter ideas, please reply. Offer Remote Assistance Windows 7 This section explains initiating Remote Assistance via e-mail to a corporate Helpdesk.

This is a quicker and more efficient way to communicate a problem than using words or e-mail. navigate here Infinite BSOD on start up. Please run the following command and upload the log (sfcdetails.txt) to SkyDrive.   findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >C:\sfcdetails.txt   If everything cannot fix the issue, you may need to perform an In-Place I am wondering to myself that just maybe the wild tangent I went off on above that after realizing it was a waste "could just maybe be" useful in some manner??? Offer Remote Assistance Windows 10

Default State of Remote Assistance Firewall Inbound Exception for Each Type of Network Location NETWORK LOCATION STATE OF REMOTE ASSISTANCE EXCEPTION DEFAULT PROPERTIES OF THE REMOTE ASSISTANCE EXCEPTION Private (Home or To do this: Click Start, Run, then type gpedit.msc. Top of page Remote Assistance: How it Works Remote assistance uses Terminal Services technology, allowing a helper to assist you via a remote Terminal Services session. Check This Out The NAT traversal capability provided by Teredo in Windows 7 and Windows Vista allows Remote Assistance connectivity when one or both of the users involved in a Remote Assistance session are

I disabled on my end "Disable Antivirus Auto-Protect" and "Disable Smart Firewall" and made sure he did as well on his end. Windows Remote Assistance Windows 10 I am not an expert in this area, but do I see something going on here? I dont suppose you have a VPN between you and your friends home do you? 0 Message Author Comment by:RegulaOne2011-08-26 Comment Utility Permalink(# a36437568) @ totallytonto: Hello.

Cynthia clicks Browse, navigates to My Documents and then clicks OK.

Please reply if you see anything unusual and define if you CLEARLY KNOW what is going on. Pressing the Troubleshoot button will launch a wizard that can help in identifying the problem and also fix it. Offering Remote Assistance to a user. Remote Assistance Windows 8 Conclusion We have used Windows Remote Assistance on a couple of different computers & Internet connections and it always worked well.

After receiving a request for Remote Assistance, the helper (expert) can remotely connect to a problem-PC and view the screen directly to fix the problem. He ask for my help. For most small business and home user environments, Remote Assistance in Windows 7 and Windows Vista will seamlessly traverse a NAT-enabled router with no additional router configuration required. http://stevemattley.com/remote-assistance/remote-assistance-cannot.html Thank you for your latest comment my friend!

Remote assistance automatically amends your router to allow the remote connection from the internet, and uses uPNP to do it. Please note the data in it. When “MSRA” without the quotes appears in the top results of the start menu search box, one needs to right-click it and select “Run as administrator”] and continue on with the In addition, a Windows 7 user cannot transfer a file with a Windows Vista user during a Remote Assistance session.

If a UPnP NAT is in this environment, Remote Assistance will attempt to use the UPnP for NAT traversal. I will be back! Yes, I could run your answers and make the fixes FIRST and THEN go ahead with the testing with my friend's computer, but that will NOT *demonstrate* the CAUSE when you TechNet Magazine Tips Windows 7 Windows 7 Initiate Remote Assistance from a Command Line or a Script Initiate Remote Assistance from a Command Line or a Script Initiate Remote Assistance from

The RA window opened and very quickly on the first try, I was showing his desktop on my RA window. Using Remote Assistance in the Corporate Help Desk Environment The standard approach to using Remote Assistance in an enterprise environment is for Help Desk personnel to offer Remote Assistance to users Specifically: If the User is a standard user on his computer, the Helper will be able to perform only those actions on the User's computer that can be performed by a You can specify an open environment where employees can receive Remote Assistance from outside the corporate firewall.

I have attached a copy of an expired invitation now (as an image and as a *.txt file since I cannot upload an XML file, typically this file is "personal" data I ran the testing as I have noted previously in my comments in this question/thread and found that, bottom line: Nothing worked and I STILL GET "Connection Failed/Remote Assistance can't make Okay, let me share what happened in detail without too much extraneous information: I just finished working on this issue been my friend's “novice PC” [Windows Vista Home Basic 32-bit] and Restart all three services and then set all three services startup type to .

Because of their general inexperience and lack of technical knowledge, end users may try to describe their problem using nontechnical, inexact language. Also, you should theoritically be able to open remote assistance requests as attachments. solved Lords of Tomshardware save our souls. Thanks for your patience. 0 Message Accepted Solution by:RegulaOne2011-09-03 RegulaOne earned 0 total points Comment Utility Permalink(# a36479322) @ totallytonto & anyone & everyone:

The path must include the file name of a valid ticket that has the .MsRcIncident file extension. What’s the result? I received the "Connection Failed/Remote Assistance can't make the connection". 3. Okay, my friend who has the "novice PC" I have just learned is out on one of his summer vacations right now.